Get in Touch With Us
Whether you have spotted something that needs updating, want clarification on how a bonus works, or simply want to share feedback on our coverage of US online casinos, we want to hear from you. This page explains how to reach our team and what happens once you do.
How to Reach Our Team
Email is the best way to contact us. We read every message and aim to respond within two working days. Send your query to [email protected], and let us know upfront what your message is about — a review, a correction, a general question, or something else — so we can route it to the right person faster.
What We Can Help With
- Questions about our reviews — Ask us about how we assess a specific casino, why a site is ranked where it is, or what a particular welcome offer actually involves.
- Corrections — Bonus terms, licensing details, and payment options at online casinos change often. If something on this site looks out of date, tell us and we will look into it.
- Content suggestions — If there is a topic connected to online casinos, payment methods, or state-by-state availability that you would like us to cover, we are open to hearing it.
- Partnership or editorial enquiries — If you represent a casino brand or a related business and want to discuss working with us, introduce yourself and explain what you have in mind.
- Responsible gambling concerns — If you or someone close to you is struggling with gambling, mention this in your message. We can point you toward self-exclusion programs, deposit and time-limit tools, and national support organizations such as the National Council on Problem Gambling.
What Happens After You Send a Message
Every message is read by a member of our editorial team, not answered by an automated system. Our target is a response within two working days, though this can stretch slightly during busier periods. If your question relates to a specific offer or a casino's terms, we will do our best to check the current details before replying, since bonus terms, licensing, and payment options can change without notice.
If your enquiry concerns something we do not directly cover — for example, a dispute with a specific casino over a withdrawal or account issue — the operator's own support team, listed on their site, will usually be better placed to resolve it directly than we are.
What We Cannot Do
We are an independent comparison resource, not a casino operator, payment processor, or regulator. That means we cannot process deposits or withdrawals, verify your identity with a casino, resolve account disputes, or guarantee any outcome from a bonus or a game. For issues like these, contact the casino in question directly, or, if you believe a licensed operator has broken the rules, the regulator that licenses it in your state.
We also do not provide financial or legal advice. If you are weighing up whether an online casino is right for you, our reviews and guides are there to inform that decision, but the choice — and the responsibility that comes with it — remains yours.
Before You Get in Touch
A few quick checks can sometimes save you a wait:
- If your question is about eligibility, note that most US states set a minimum gambling age of 21, though this varies by state and by the type of game, and you generally need to be physically located within a state that permits online play.
- If you are asking about a specific bonus, check whether you have already read the wagering requirements, expiry date, and any game restrictions attached to it — these usually answer the most common questions we receive.
- If you are researching options outside the mainstream US-licensed market, our guide to non-GamStop casinos may already cover what you are looking for.
A Note on Our Standards
Keeping our content accurate and useful depends partly on readers flagging what we get wrong or leave out. If something published on this site has affected a decision you made — whether that decision worked out well or not — we would genuinely like to know. Feedback like this shapes how carefully we check offers, licensing details, and payment information going forward.
Thank you for taking the time to read this far. Send your message whenever you are ready, and a real person on our team will follow up.